FAQs

For any inquiries regarding your order or our scents, please contact our client service team. We are available Monday to Friday to ensure your enquiries are answered.

We currently ship to the Republic of Ireland, the European Union, the United Kingdom, Switzerland and the Gulf.

Complimentary delivery on orders from €49 to the Republic of Ireland, the European Union, the United Kingdom and Switzerland. It is applied automatically at checkout. For all other destinations, including the Gulf, the delivery fee depends on the destination and is calculated at checkout. Import duties and taxes outside the EU are payable by the recipient.

Yes, across Ireland, the European Union, the United Kingdom and Switzerland. The Discovery Kit is €49, so delivery is complimentary. For all other destinations, the delivery fee is calculated at checkout.

Republic of Ireland: 3 to 5 business days.
United Kingdom: 2 business days.
European Union and Switzerland: 5 to 10 business days.
The Gulf: 3 to 7 business days, subject to customs clearance.

You may cancel your order at any time before it has been shipped. Once the package has left our House, the order is final.

We offer a 14 day return window from the date of delivery. Items must be unopened, with the original cellophane and security seals completely intact.

Yes. Any bottles that have been engraved or personalized are final sale. Additionally, discounted items cannot be returned or exchanged.

The most efficient way to exchange a product is to return your unopened bottle for a refund and place a new order for your preferred scent. This ensures your new scent reaches you as quickly as possible.

If your order included a complimentary sample, it must be returned unused and in its original packaging along with the main bottle to qualify for a refund.

At Santi Peccatori, we value your anonymity. Your personal data is handled with strict integrity and is only used to facilitate your entry into the society and the delivery of your orders.

Yes. If you have used the 3ml sample but the 100ml main bottle remains unopened and its original seal is intact, you may return the package. In this case, we do not issue a refund; instead, you will receive a Credit Note for the full value. You can use this credit to select a different scent from our house, which will also arrive with its own 3ml sample for you to test before committing.

Once your return is received and the integrity of the main bottle is verified, we will issue a unique code to your email. You can apply this code at checkout for your next purchase.